SuBon Home Care

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SuBon Home Care ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.subonhomecare.com (the "Site"). By using our Site, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our Site:

Personal Identification Information: Name, email address, phone number, and other contact details.
Health and Care Information: Information related to your health, medical conditions, and care needs (if you choose to share it with us for service purposes).
Usage Data: Information about how you interact with our Site, such as your IP address, browser type, pages visited, and time spent on the Site.
Payment Information: If you choose to pay for our services online, we may collect payment details such as credit card information or bank account data through secure payment systems.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our home care services, including personalized care plans.
To communicate with you, including responding to inquiries and providing updates about services.
To process payments and manage billing for services provided.
To monitor and analyze Site usage to improve functionality and user experience.
To comply with legal obligations and enforce our terms and conditions.

3. How We Share Your Information

We may share your information in the following circumstances:

Service Providers: We may share your personal information with third-party service providers who help us operate our business, such as payment processors, customer service platforms, and website hosting providers. These third parties are obligated to protect your personal information and may only use it for the purposes of providing services to us.
Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4. How We Protect Your Information

We take the security of your personal information seriously and implement industry-standard security measures to protect it. This includes encryption and secure storage practices. However, please note that no method of transmitting data over the Internet or storing data is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to improve your experience on our Site. These technologies help us understand how users navigate and interact with the Site. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of the Site.

6. Your Choices and Rights

You have the right to:

Access, update, or delete your personal information at any time. To do so, please contact us using the contact information provided below.
Opt out of receiving promotional emails by clicking the unsubscribe link included in our emails.
Request that we restrict or limit how we process your personal data under certain circumstances.

7. Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a new effective date. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

SuBon Home Care
9300 Peabody St. Suite 108
Manassas, VA 20110
Email: info@subonhomecare.com
Phone: 571-470-7541

Terms and Conditions

Welcome to the SuBon Home Care website. Please read these Terms and Conditions carefully before using our website, located at ww.subonhomecare.com (the "Site"). By accessing or using this Site, you agree to comply with and be bound by these Terms and Conditions, which govern your access to and use of the Site. If you do not agree with any part of these Terms and Conditions, you must not use this Site.

1. General Information : SuBon Home Care is a provider of personal care, companion care, homemaker, and respite care services in Prince William County, Loudoun County, Fairfax County, and surrounding areas. The Site is owned and operated by SuBon Home Care, located at 9300 Peabody St. Suite 108, Manassas, Virginia.

2. Services Offered: SuBon Home Care provides customized in-home care services to individuals in need of assistance with daily activities. Our services include personal care, companion care, homemaker services, and respite care. We accept referrals from families, healthcare professionals, case managers, and discharge planners. We accept private pay, Virginia Medicaid Waivers, and Sentara Health Plans.

3. Use of the Site : You may use this Site for lawful purposes only. You agree not to use the Site in any way that could damage, disable, or impair the functioning of the Site or interfere with other users' access to the Site. You must not attempt to gain unauthorized access to any part of the Site, the server on which it is hosted, or any other server, computer, or database connected to the Site.

4. Intellectual Property: All content on the Site, including but not limited to text, graphics, logos, images, audio clips, and video, is the property of SuBon Home Care or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or modify any content on this Site without prior written consent from SuBon Home Care.

5. Privacy Policy: Your use of the Site is also governed by our Privacy Policy. By using this Site, you consent to the collection and use of your personal information as outlined in the Privacy Policy.

6. Disclaimers: The information on this Site is provided on an "as is" basis. SuBon Home Care makes no warranties, express or implied, regarding the accuracy, reliability, or completeness of the content on the Site. We do not guarantee that the Site will be free of errors or interruptions.

7. Limitation of Liability: To the fullest extent permitted by law, SuBon Home Care shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site, including any errors or omissions in the content or any loss or damage to data.

8. Third-Party Links: This Site may contain links to third-party websites for your convenience. SuBon Home Care does not control these websites and is not responsible for their content. Your use of third-party websites is at your own risk and subject to the terms and conditions of those websites.

9. Modification of Terms: SuBon Home Care reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. By continuing to use the Site after any changes are made, you accept the modified Terms and Conditions.

10. Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles.

11. Contact Information : If you have any questions or concerns about these Terms and Conditions, please contact us at:

SuBon Home Care
9300 Peabody St. Suite 108
Manassas, VA 20110
Email: info@subonhomecare.com
Phone: 571-470-7541

Return and Refund Policy

At SuBon Home Care, we are committed to providing high-quality in-home care services to meet the needs of our clients and their families. We understand that circumstances can change, and we aim to ensure our services are tailored to meet the specific needs of each individual. Please read the following return and refund policy carefully.

1. Service Cancellation: SuBon Home Care understands that sometimes changes to your care plan may be necessary. You may cancel or modify services as follows:

Private Pay Services: If you need to cancel or change a scheduled service, please notify us at least 24 hours before the scheduled service time. Cancellations made less than 24 hours in advance may incur a cancellation fee as specified in your service agreement.

Medicaid Waiver and Health Plan Services: Cancellations and changes to services covered by Medicaid or health insurance plans must be communicated in accordance with the terms of your insurance policy. Please contact us directly to discuss any changes or cancellations related to insurance-covered services.

2. Refunds for Paid Services Refunds for prepaid services will be provided under the following conditions:

If services have not been provided and you have paid in advance, a full refund will be issued upon request.

If services were provided but the quality of care was deemed unsatisfactory, please contact us immediately to address the issue. If a refund is deemed appropriate, it will be processed based on the nature of the complaint and any contractual agreements in place.

Refunds will be processed within 10-15 business days of the cancellation request, and the method of refund will match the original payment method used. For instance, if payment was made via credit card, the refund will be credited back to the same card.

3. Disputes and Resolution: If there is a dispute regarding services rendered, we encourage you to contact SuBon Home Care’s customer service team directly at 571-470-7541. We are committed to resolving issues in a professional and timely manner. Our goal is to ensure that all clients receive the highest level of care and satisfaction.

4. Exceptions: Due to the nature of home care services, which are personalized and delivered at the client’s location, no refunds will be issued for services already performed unless there is a valid complaint or dissatisfaction directly related to the quality of service provided.

5. Contact Information: If you have any questions or concerns about our Return and Refund Policy, please contact us using the following:

SuBon Home Care
9300 Peabody St. Suite 108
Manassas, VA 20110
Email: info@subonhomecare.com
Phone: 571-470-7541

Privacy Policy

Terms and Conditions

Return and Refund Policy

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