Our Purpose, Principles & Promise to You
Our Mission
To deliver client-centered, compassionate home care that promotes independence and preserves dignity—right in the comfort of home. We are committed to improving lives through personalized services and heartfelt support.
Our Vision
To be recognized as Northern Virginia’s leading home care provider, known for delivering exceptional care, promoting wellness, and building trust with every family we serve.
Our Core Values
- Compassion – We care deeply, listen actively, and serve with empathy and kindness.
- Respect – We honor every individual’s values, preferences, and dignity.
- Excellence – We exceed expectations through professional, reliable, and high-quality care.
- Integrity – We act with honesty, accountability, and transparency.
- Collaboration – We work hand-in-hand with families, case managers, and healthcare professionals to ensure seamless care coordination.
Our Commitment to You
At SuBon Home Care, we believe that trust is built through consistent, compassionate service and strong communication. We are committed to:
- Developing customized care plans for each client’s unique needs
- Providing ongoing training for our caregivers to uphold quality and safety standards
- Conducting regular assessments to ensure care remains effective and responsive
- Maintaining open, respectful communication with families and clients
- Continually improving through innovation, feedback, and best practices
We don’t just provide home care—we build meaningful, lasting relationships that bring comfort, confidence, and peace of mind.
Caring Begins at the Top: Meet Susan Kaitesi, Our Founder
Susan Kaitesi Founder & Administrator, SuBon Home Care Agency LLC
At the heart of SuBon Home Care is the vision, dedication, and compassion of its founder, Susan Kaitesi. With a deep-rooted passion for helping others and a wealth of experience in healthcare, administration, and community leadership, Susan is committed to making high-quality, in-home care accessible and personalized for every individual we serve across Northern Virginia.
A Journey Grounded in Service & Education
Susan holds an MBA from Murray State University, where the idea for SuBon Home Care was cultivated as part of a community-based Economic Development Project. She also earned her undergraduate degree from the National University of Rwanda, where she demonstrated early leadership as the Public Relations Officer for the University Women Students Association and as a mentor for young girls through the FAWE (Forum for African Women Educationalists) program.
Leadership & Expertise in Home Care
Susan’s professional background spans healthcare administration, licensing compliance, caregiver development, and community advocacy. Her hands-on experience in navigating Virginia's healthcare regulations and managing staff training has shaped SuBon Home Care into a reliable, responsive, and fully licensed agency certified by Medicaid and the Virginia Department of Health.
Under her leadership, SuBon Home Care serves clients of all ages—including seniors and individuals with disabilities—throughout Fairfax, Prince William County, Loudoun County, and the surrounding areas.
A Passion for Personalized, Culturally Sensitive Care
Susan’s life and leadership are grounded in a core belief:
“Every person deserves to live with dignity, compassion, and comfort—no matter their age or ability.”
Her caregiving philosophy centers around empathy, cultural sensitivity, and relationship-building. Whether serving seniors, supporting individuals with disabilities, or working alongside families in crisis, Susan brings warmth and professionalism to every interaction.
She is not just focused on delivering care—but on creating a supportive ecosystem where clients, families, and caregivers feel valued, respected, and empowered.
🕊️ A Message from Susan Kaitesi
“Caring is not just what we do—it’s who we are.
At SuBon Home Care, we lead with our hearts and serve with purpose.”
– Susan Kaitesi
Whether you visit www.subonhomecare.com or www.suboninhomecare.com, know that behind every caregiver and every service is a mission-driven leader who understands what it means to care—because she’s been there.