Home Care FAQ | In-Home Care Information & Elderly Care Guidance

We offer a full range of in-home care services including personal care, companion care, live-in care, respite care, homemaker services, specialized care, and Medicaid waiver services. Our goal is to provide personalized in-home care that meets the unique needs of each client.

Getting started is simple. Contact us by phone, email, fax, or our online formto schedule a consultation. 

The first step is a free in-home consultation, where we meet with you and your loved one to understand their needs, wants, and preferences. The information gathered during this visit helps us match the client with the most suitable caregiver to provide personalized, compassionate in-home care. This ensures a smooth start and a customized care plan tailored to each individual’s daily routines and requirements. 

Yes. Our trusted senior caregivers are carefully screened, trained, and experienced in providing compassionate care. We ensure all caregivers are qualified to provide safe and personalized support for seniors and individuals with disabilities. 

Yes. We provide Medicaid waiver services for eligible clients, as well as personal care and in-home support covered under certain plans. Contact us to see if your loved one qualifies for coverage. 

Absolutely. We offer overnight care and live-in care services for seniors who require 24/7 support or continuous monitoring. Our caregivers ensure safety, comfort, and companionship at all times. 

We follow strict safety protocols, regular training, and supervision to maintain the highest quality of care. All caregivers are trained to support clients’ physical and emotional needs while respecting their privacy and dignity. 

Our care plans are fully personalized and flexible. We can adjust schedules, services, and care levels based on your loved  

You can reach us by phone, email, fax, or through our online contact form. Our friendly team is ready to answer your questions, provide guidance, and schedule your consultation.

Yes! We welcome referrals from family members, healthcare professionals, case managers, and discharge planners. If you know someone who could benefit from our personalized in-home care, you can contact us directly by phone, email, fax, or our online form to start the referral process. Our team will work with you to assess needs and create a customized care plan. 

SuBon Home Care accepts Medicaid, Medicaid Waivers, and Sentara Health Plans. Please note that Long-Term Services and Supports (LTSS) must be authorized by a care manager before services begin. Our team can help guide you through the authorization process to ensure your loved one receives the care they need.