Privacy Policy

Effective Date: 12/05/2023

SuBon Home Care respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect, how we may use and share it, and the choices available to you when you visit our website, contact us, apply for employment, or request our non-medical home care services.

Information We May Collect

Information You Provide

We may collect information that you voluntarily provide, including:

• Name, address, email address, and telephone number
• Information submitted through website forms
• Details about requested home care services
• Client, family member, or authorized-representative information
• Scheduling and communication preferences
• Billing and payment-related information
• Employment application and caregiver recruitment information
• Messages, questions, feedback, and other communications
• Health, mobility, safety, or care-related information you choose to provide

Please do not send Social Security numbers, complete financial-account details, medical records, or other highly sensitive information through an unsecured website form or ordinary email.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed and links selected
• Date, time, and length of visits
• Referring website or search engine
• General geographic area derived from an IP address
• Cookie and similar technology information

This information may be collected by our website platform, hosting provider, analytics providers, or other service providers.

How We Use Information

SuBon Home Care may use personal information to:

• Respond to questions and service inquiries
• Schedule consultations or assessments
• Determine whether we can meet a prospective client’s needs
• Coordinate and provide requested home care services
• Communicate with clients and their authorized representatives
• Process payments and manage client accounts
• Respond to billing questions
• Review employment and caregiver applications
• Operate, maintain, secure, and improve our website
• Understand how visitors use our website
• Prevent fraud, misuse, and security incidents
• Maintain business and service records
• Comply with contracts and legal obligations
• Protect the rights, safety, and property of SuBon Home Care and others

Cookies and Similar Technologies

Our website or third-party service providers may use cookies and similar technologies to operate the website, remember preferences, measure website activity, improve performance, and understand how visitors find and use our pages.

You can usually control or delete cookies through your browser settings. Disabling cookies may affect the availability or performance of certain website features.

How We May Share Information

We may share personal information only when reasonably necessary, including with:

• Employees and caregivers who need the information to perform their duties
• Vendors that support website hosting, communications, scheduling, billing, analytics, security, or recordkeeping
• Professional advisors, such as attorneys, accountants, or insurance representatives
• Healthcare professionals, emergency responders, or authorized representatives when permitted or required
• Government agencies, courts, regulators, or law-enforcement authorities when required or authorized by law
• A successor organization in connection with a merger, acquisition, financing, reorganization, or transfer of business assets

Service providers are expected to use information only for the services they perform for SuBon Home Care and to protect it appropriately.

Sale of Personal Information

SuBon Home Care does not sell personal information for monetary compensation.

If our information practices change, we will update this policy and provide any notices or choices required by applicable law.

Health Information

Information concerning a client’s health, care needs, mobility, medications, or safety may require additional protection. When the Health Insurance Portability and Accountability Act (“HIPAA”) applies to information handled by SuBon Home Care, we will manage that information according to applicable HIPAA requirements.

Please review our separate HIPAA and Health Information Privacy Policy for additional information.

Data Security

We use reasonable administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access restrictions, staff training, secure recordkeeping procedures, password controls, vendor protections, and incident-response procedures. However, no website, email system, transmission method, or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain client and business records
• Complete employment or caregiver recruitment processes
• Resolve questions or disputes
• Meet contractual, insurance, tax, and legal requirements
• Protect our legitimate business interests

Information will be securely deleted, destroyed, or de-identified when it is no longer reasonably required, subject to applicable record-retention obligations.

Your Privacy Choices and Rights

Depending on applicable law, you may have the right to:

• Ask whether we process your personal information
• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy of information you provided
• Withdraw consent when processing is based on consent
• Opt out of certain targeted advertising, sales, or profiling activities, if applicable
• Appeal a decision concerning a privacy request
• Submit a privacy complaint without retaliation

These rights may be limited by legal exceptions, identity-verification requirements, record-retention obligations, or SuBon Home Care’s need to establish, exercise, or defend legal claims.

To protect your information, we may ask you to verify your identity before completing a request. An authorized representative may be required to provide proof of authorization.

Email and Communication Preferences

You may ask us to stop sending nonessential promotional emails by using an unsubscribe option when available or contacting us at admin@subonhomecare.com.

We may continue sending service-related, account-related, safety, billing, or legally required communications when appropriate.

Children’s Privacy

This website is intended for adults seeking information about home care services, employment, or caregiving opportunities. It is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.

If you believe a child has provided personal information through our website, contact us so we can review and appropriately address the information.

Third-Party Websites

Our website may contain links to websites operated by third parties. SuBon Home Care does not control and is not responsible for the content, security, or privacy practices of those websites. Review the privacy policy of each third-party website before providing personal information.

Privacy Requests and Questions

Direct all privacy questions, requests, and complaints to:

SuBon Home Care Administration
Email: admin@subonhomecare.com

Please include your name, preferred contact information, and a brief description of your request. Do not include Social Security numbers, complete payment information, medical records, or other highly sensitive information in an unsecured email.

Billing Questions

Direct all billing questions, disputed charges, payment concerns, and refund requests to:

billing@subonhomecare.com

Changes to This Privacy Policy

SuBon Home Care may update this Privacy Policy to reflect changes in our services, website practices, technology, or legal obligations. Updates will be posted on this page with a revised effective date.

Your continued use of the website after an updated policy is posted indicates acknowledgment of the revised policy, to the extent permitted by law.

Contact Us

For general privacy matters, contact:

SuBon Home Care
Email: admin@subonhomecare.com